Returns Policy

Draft policy — pending legal review. This page reflects our intended returns process and should be reviewed before being treated as a binding customer policy.

30-Day Return Window

We accept returns within 30 days of delivery for unused items in their original condition and packaging, with proof of purchase.

What Can't Be Returned

Custom or personalized apparel and equipment
Items that show signs of use, including bats that have been knocked-in or played with
Items missing original packaging or tags

How to Start a Return

Contact us via our Contact page with your order number and reason for return. We'll confirm eligibility and provide return instructions.

Refunds

Once we receive and inspect your returned item, we'll notify you of approval and process your refund to the original payment method. Refunds typically appear within 5-10 business days depending on your bank.

Damaged or Defective Items

If an item arrives damaged or defective, contact us within 48 hours of delivery with photos. We'll cover the cost of return shipping and send a replacement or full refund.

Wholesale Orders

Returns and exchanges on bulk wholesale orders are handled case-by-case as part of your order agreement — contact your wholesale representative directly.